Query Management
Query Management Service - OptiQueryManager
We offer a fully web enabled managed service accessed via a secure portal.
This service provides all the functionality your company will
need to effectively manage customer queries.
Services include:
- Standard query flagging functionality within
OptiLedgerManager is extended to manage the entire workflow around resolution of invoice queries – Notification – Dialogue – Resolution
- Our team work with nominated contacts within your business to resolve the cause of invoice query, such as pricing, PO number, delivery, accuracy, faulty goods – quickly and professionally
- Subscribing to the OptiQueryManager module also gives you access to key performance indicators within our web enabled portal, and we will actively work with your business to fix the root causes of invoice query to accelerate your cash flow
- This service is available on a non-disclosed or disclosed basis
You can access our demo portal here
The Quote to Cash Cycle
Click here to calculate how your business will benefit
from an accelerated cash flow
Benefits
- optimised internal processes through fixing causes of query
- minimised DSO through streamlined process
- accelerated cash flow
- enhanced customer experience and retention
Features
- fully web-enabled management reporting metrics
- real-time data available 24/7
- drilldown capabilities to individual customers
See the Portal in action for yourself - click here for a real-time demo!